Reclean Guarantee & No-Refund Policy

Last updated: February 3, 2026

We stand behind our work. If something was missed, notify us within 48 hours and we will return to re-clean the affected areas at no additional cost.

Eligibility

• Report issues within 48 hours of service completion.
• Provide photos and a brief description to help us resolve quickly.

No Monetary Refunds

We do not offer refunds. Instead, we make it right with a prompt re-clean. Credits may be provided at our discretion in limited cases.

Exclusions

• Permanent stains, water damage, or material defects.
• Unsafe conditions that prevent completion (e.g., pest infestations, biohazards).
• Construction/renovation debris not booked as a post-construction add-on.

Escalation Process

If you are unsatisfied after a re-clean, you may escalate the matter:

1. Manager Review — Email support@hypercleantx.com with subject "Escalation Request" and include your booking details, photos, and description. A manager will review your case and respond within 3 business days.
2. Service Credit — At management's discretion, a partial or full service credit may be issued toward a future booking.
3. Dispute Resolution — If the matter remains unresolved, see the Dispute Resolution section in our Terms of Service.

Contact

Questions about this policy?

• Email: support@hypercleantx.com
• Houston: (832) 784-8994
• Dallas: (214) 492-5798